PRIVACY POLICY

 

The following privacy notice outlines how The Therapy Studio collects, uses, protects and transfers your personal data. 

Data protection officer/data owner: 

Graham Watt

Contact details:

Address: Market Place Unit 1c

Portree

Isle of Skye

IV51 9HH

Telephone No: 01478 612859

Email address: skyetherapy209@gmail.com

 

The personal data that we collect is:

Home address 

Email address 

Date of birth 

Phone Number 

health information 

 

Purpose and legal basis for Processing your Data 

 

The Therapy Studio takes your privacy seriously. We will never sell or rent your personal data to any third party. Sharing of your data and direct marketing activities are only carried out with your express consent which you are free to withdraw at any time. 

We need to obtain and process your personal data to provide you with our clinical treatments and to fulfil our business and legal obligations. We will never collect any personal information from you that we do not need or retain any data that is no longer necessary for the purposes specified in this notice.

Where we request sensitive personal data from you (i.e. health or medical data) the reason(s) for the request will be clearly given along with the purposes of the processing. Explicit consent through a signature will always be required for us to obtain and process your health information. 

 

Who is processing my data? 

The Therapy Studio, Market Place unit 1c, Portree, Isle of Skye IV519HH is the data controller and processes your personal information for the purposes laid out in this privacy notice. 

 

Your personal data is processed to:

- Collect specific personal data (name, address, email address, contact number, date of birth) that is required to enter into a contract to sell a service.

- Engage in communication with you including confirmation and reminders of appointments and requests to cancel or change bookings.

- Collect health information to perform the agreed services appropriately and potentially highlight areas that services may cause issues to clients because of their health.

- Ensure a safe service and provide industry standard advice.

- Estimate the number of customers we have. 

- Hold personal data that is required by law or to respond to legal process.

- Hold for insurance purposes store customer records.

 

Your right as the individual 

If your personal data is held by The Therapy Studio, you hold particular rights over it. 

Where you have provided consent for us to contact you as part of our marketing services, you have the right to modify or withdraw your consent at anytime. 

You also have the right to:

Be informed of how your personal data will be used before it is collected to access your personal data and to information on how your information is used after it has been gathered.

To have personal data corrected if it is incomplete inaccurate or out of date.

To request the removal or deletion of personal data where there is no compelling reason for its continued processing to restrict processing.

To block processing of your personal data.

To data portability having your data moved copied or transferred from the therapy studio to another organisation in an easily readable format.

 

Special categories of personal data collected 

Health questions are asked in many of our consent forms to potentially highlight treatments that may have a negative effect on your health due to medication you are taking or a condition you have. The Therapy Studio asks for consent prior to gathering and processing this information At anytime after giving consent you can withdraw your consent subject to legal insurance and contractual restrictions. Your privacy is very important to us.

 

Process of collection 

Your personal data is collected when you provide it to us through our website, over the phone, in the personal consultation, by email, social media, in writing or any other means by which you provide it to us.

 

Children’s Privacy 

The Therapy Studio does not collect the personal data of children under the age of 16 without parental or guardian consent. If you believe that we hold any information from or about a child under 16, please contact the therapy studio and if we cannot immediately obtain appropriate parental or guardian consent we will remove the personal data from storage.

 

Data sharing

The Therapy Studio does not share your personal information with any third party without your prior consent. Unless as part of our legal obligations under the relevant data protection laws.

 

How long do we keep your data?

The Therapy Studio retains your personal data for as long as necessary to provide you with our services as our client. The Therapy Studio are required under tax laws to keep your personal data for a minimum of Seven years. Health and safety records will be retained for 10 years and where we have your consent for marketing purposes we will retain the minimum required data until you notify us that you no longer wish to receive such information.

The criteria for which we would continue to process your personal information includes:

Where there is a legal basis obligation or legitimate interest to continuing processing your personal information.

Where processing is necessary for the establishment exercise or defence of legal claims.

 

Consequences of not providing your personal information to The Therapy Studio

In the event that you want to receive a service or treatment from The Therapy Studio, certain personal information is required to enter into a contract with you. The Therapy Studio will not be able to enter into a contract with you to fulfil an attempt to receive a service if you do not provide your personal information. 

As noted in this privacy statement we are processing your personal data to comply with legal and statutory obligations and in the performance of a contract. You can always choose not to provide personal information, however we will be unable to provide certain services and treatments in these instances.

 

Safeguarding your personal data 

Appropriate measures are taken to protect your personal data from access from unauthorised persons or inappropriate access internal or external. Any paper files recording your personal data are held in a locked filing cabinet or safe which can only be accessed by authorised personnel in The Therapy Studio.

 

Complaints

In the occurrence that you want to make a complaint about how your personal data was gathered how it's being processed by The Therapy Studio or you are not satisfied about how a complaint has been handled, you retain the right to lodge a complaint directly with the supervisory authoritie and The Therapy Studio data protection officer/GDPR owner.